Overview
At SkyVerse, your satisfaction is our top priority. We ensure a smooth and secure shopping experience with quality products, safe delivery, and quick customer support. If anything doesn’t meet your expectations, our return and refund process is simple, fast, and customer-friendly.
Eligibility for Return
You can request a return within 3–5 days of receiving your order.
We accept returns only in the following situations:
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Wrong item delivered
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Damaged product
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Missing items inside the package
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Expired or faulty product (if applicable)
Important:
Opening/unboxing must be recorded on video. The video must clearly show the package, seal, and the issue.
Non-Returnable Items
To ensure hygiene and safety, the following items cannot be returned:
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Used or opened items
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Unsealed cosmetics or skincare
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Gift items damaged after delivery
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Products purchased during flash sale / offer
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Items without unboxing video evidence
Return Process
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Contact us through Facebook / WhatsApp / Website Chat.
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Share your order number + unboxing video.
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Our team will verify the issue within 24 hours.
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You will receive confirmation for return or replacement.
Refund Process
Once the returned product is received and verified:
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Refund will be processed within 48–72 hours
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Refund methods: bKash / Nagad / Store Credit
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Store credit refunds can be used on any future purchase
Note: Shipping charges are non-refundable unless it was our mistake.
Replacement / Exchange
If the product you want is in stock, we will arrange a quick replacement at no extra cost (only if the issue is valid).
If the item is out of stock, you may choose:
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Full refund
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Store credit
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Exchange with another item
Order Cancellation
Orders can be cancelled only before shipping.
Once the product is dispatched, cancellation is no longer possible.